Frequently Asked Questions

If you are a teacher or representative of an educational institution that is signing up more than 6 users, please contact support@li2ei.com to discuss custom pricing options.

If you have forgotten the e-mail address you have used to register with LI2EI, please contact support@li2ei.com with your registered phone number.

If you did not register your phone number, there is no way to modify or recover the e-mail address used to log in.

Please visit https://app.li2ei.com/users/sign_in and click on the “Forgot My Password” button.

Please visit https://app.li2ei.com/users/sign_in and click on the “Forgot My Password” button.

If you are on your child’s device, please click on the “Menu” on the top right and select “Log Out.” When logging out of a child’s device, you will be prompted for an e-mail verification code.

You can add a child into your account by logging into the parent dashboard at https://app.li2ei.com/users/sign_in

From there,  select the menu opens as such:

Account > Account Information > Add Child

We recommend placing your child into their current grade level if they have been in that grade level for at least 3 months. If your child is just entering a grade, we recommend that you place them at their previous grade level to maximize their success.

You can adjust your child’s grade by logging into the parent dashboard at https://app.li2ei.com/users/sign_in

After logging in, please use the menu options as written below:

Account > Account Information > Edit Details on the child you would like to change their grade to.

The Time Bank is the amount of available time that your child is able to use their device without restrictions. In the Time Bank, you can withdraw time up to the available time balance.

LI2EI currently supports iOS devices on iOS 10.0 or higher and Android devices on Android 4.1 or higher.

We strongly recommend using a tablet to access Learn It 2 Earn It, but cellular phones are also supported.

You can log into as many devices as your subscription allows. For example, if you have purchased a subscription for 3 children, you can log into 3 devices. If you purchased a subscription for 2 children, you can log into 2 devices.

The Time Bank is the amount of available time that your child is able to use their device without restrictions. In the Time Bank, you can withdraw time up to the available time balance.

Please log into your parent dashboard at app.li2ei.com/users/sign in, go to accounts>account information and you should be able to select a child’s profile to view.

Please see our instructional video here: https://www.youtube.com/watch?v=TymFtDa6GCI

Progress reports are sent for every child that your account has. At the moment, there is no way to customize which progress reports you will receive.

Yes, a new account will have access to a free trial when selecting a subscription from within the app.

To receive a free trial, you must have an Apple ID that has an active payment method. The trial will automatically renew at the end of its 30 day duration to a subscription. You can cancel this subscription at any time through Apple’s Subscription Manager.

No, we do not store any payment information. All payment information is processed through Apple’s payment system. 

You may cancel a subscription at any time by visiting the subscription settings through your Apple account. 

When cancelling a subscription, LI2EI is unable to refund any portion of the remaining subscription. Upon cancellation, your subscription will be active until the end of the billing cycle.

Please check to see if you have any other profiles installed. Uninstalling another profile will allow you to install the LI2EI MDM Profile. If you need assistance in how to do this, please contact support@li2ei.com.